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Customer journey was ‘five stars’ says first time buyers

20 Dec 2022

Bewley’s reputation was one of the main reasons Kostas Konstantinidis and Ceri Mitchell went house hunting to the award-winning housebuilder’s Ash Lodge Park near Guildford.

 

The couple, who had been renting in London for 30 years, had changed jobs to work at Kingston University and a move out of the capital was on the cards to help with the new commute.

 

After some research online, Kostas saw a Facebook advert which led to the company’s website. The subsequent successful visit would change their lives. They were on the exciting journey to become homeowners.

 

Kostas picks up the story. He said: “We’d heard from a relative about Bewley’s reputation for quality houses and we weren’t disappointed. In fact, we rented an apartment previously that was built by Bewley so we knew it would be a quality build and a high specification.

 

“We went and visited other developments when we were house hunting, but nothing matched up to Ash Lodge Park. In fact, as soon as we arrived we both knew it was right for us.

 

“We had a look around the show home and saw how nice the development was looking. It took us less than an hour to discuss it and we put a deposit down there and then – and we haven’t been disappointed.

 

“We didn’t want to be paying rent anymore,” said Ceri. “It was time to stop paying someone else’s mortgage!”

 

Kostas added: “As first-time buyers we didn’t know quite what to expect but Bewley were amazing – five-star service. The sales team were very attentive checking in regularly, resolving any issues, putting our minds at rest and making the whole move smooth and enjoyable.

 

“They invited us over regularly before we exchanged to see progress and kept the whole journey exciting.”

 

Kostas and Ceri have now moved into their new home and are relishing being homeowners for the first time. Ceri added: “It’s amazing having a blank canvas to make it our home.”

 

Elaine Stratford, Sales and Marketing Director at Bewley Homes, said: “The team at Bewley strive to go above and beyond for each customer so it’s very gratifying and heart-warming to hear feedback like this.”