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Bewley’s double celebration for customer service excellence

16 Mar 2021

Bewley Homes is celebrating two ‘In-house’ awards for customer satisfaction and outstanding achievement with over 95 per cent of its customers saying that they would recommend the company to friends and family.

The real highlight of the independent research was gaining an Outstanding Achievement for Customer Satisfaction. This is awarded to the very best companies that provide exceptional customer service and is measured by achieving a net promoter score (NPS) of 65 or above.

To put this achievement into context, in other sectors, Amazon scored an NPS of 62, Netflix 68, Disney 50 and Waitrose 34. Bewley Homes scored 66.9.

It’s all part of Bewley’s commitment to its customers and recognition for the quality of its homes as Andrew Brooks, Managing Director, at Bewley Homes, explains: “This is a fantastic team effort and one the whole company should be proud of. The net promoter score helps us gauge the quality of our customer service, particularly in relation to our competitors.  We have worked incredibly hard on the entire customer journey and the feedback is outstanding.”

Commenting on Bewley’s achievement, Tom Weston, Chief Executive at In-house Research, said: “We are extremely proud to be working with such a customer-focused business.  The ‘Gold Award’ recognises those who put the customers at the heart of everything that they do. 

“The ‘Outstanding Award’ shows the commitment that Bewley Homes has gone to go above and beyond for their customers.  This special award places them alongside some of the best companies in the UK for customer service.  It’s only through delivering an exceptional service throughout the customer journey, combined with a meticulously designed and finished home that recommendation scores reach this level.  We are so pleased to recognise all the staff at Bewley that have contributed to the achievement of both these awards”.

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