In-House – the company specialising in improving customer experience through great research and training – has awarded design led developer, Bewley, with its much coveted Gold Award for Customer Service.
The In-House GOLD Award is presented when 90% or more of customers, over the course of a year, say they would recommend the housebuilder they have bought a home through.
Lianne Burton, Head of Customer Care at Bewley Homes, says: “Ensuring our clients have the best possible customer journey has always been a priority at Bewley, very much driven by our Board. Over the past year, we have scrutinised where we could do better and, as a result, have made some small but significant changes. This award is testament to the fact that the process improvements we have put in place have had a positive impact on the overall customer experience for Bewley clients and is something we are very proud to have had recognised.”
Tom Weston, Chief Operating Officer at In-house Research, comments: “It’s been a challenging year for many of our clients with increased output on an already stretched sector, but overall customer satisfaction and recommendation scores have remained high. This shows a great deal of continued focus on the importance of customer satisfaction, as the fact that we speak to an average of 74% of home buyers just proves that these are statistics that can be trusted.”