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Bewley Homes promotes Chloe Lyons to Interim Head of Customer Services

14 Nov 2022

Bewley Homes has promoted Chloe Lyons to Interim Head of Customer Services as the company strengthens its internal support team.


Chloe, who joined Bewley in 2020 as Customer Support Manager, has over five years’ experience in the construction sector.


Before joining the award-winning housebuilder, she held customer service management roles at a national plc housebuilder and a registered provider.


Prior to her time in the housing and construction industry, Chloe spent nearly 10 years in front line customer services management roles within the council.


Peter Carpinelli, Operations Director at Bewley Homes, said: “We wish Chloe all the best in her new role. With over 15 years’ experience in customer service under her belt, we have every confidence in her leading the team in this vital discipline for the company.”


Bewley Homes has achieved a GOLD award for customer satisfaction for the fifth year running. The award is accredited to companies that have achieved a customer recommendation score of 90% or above, based on direct feedback from customers. The company scored 93%, placing it in the top five housebuilders in the country.


Chloe Lyons commented: “It’s a very exciting opportunity and I’m relishing the challenge. Bewley Homes has a very impressive track record for customer satisfaction, and it has always been high on the company’s agenda. I know it’s an area that everybody within the business not only has a role to play in but they also share the same passion as me. We will be striving to further improve in all areas to continue this level.”