BEWLEY HOMES’ HEALTH STATEMENT MARCH 2020
Andrew Brooks, Managing Director has today issued the following statement regarding the Coronavirus (COVID-19).
“For nearly 30 years Bewley Homes has been proud to provide a high-level service for its customers. We have created a highly regarded workplace for our staff and continue to give priority to the safety of our site teams and the workforces of our suppliers and contractors. We have all been listening to the Government broadcasts regarding the worldwide impact of the Coronavirus, which is now affecting the core of our daily lives. I know that I speak on behalf of the entire Bewley Homes’ board when I offer our support and best wishes to our suppliers, colleagues, contractors and customers alike at this time.”
“We have taken the decision to temporarily close our marketing suites for the protection of staff and customers together. We will be answering emails to the Marketing Suite email addresses Friday to Monday 10am to 5pm. We will be answering calls daily 8am to 9pm via our staff remotely and our call centre.”
“If we all work together, as we have always done, with respect for one another – customer and colleague, we can continue to provide the very best service, advice and support for all parties. I would also like to thank our customers for their understanding and patience during these unprecedented times.”
We have a formal Bewley Coronavirus update as noted below: -
As the Coronavirus (COVID-19) continues to touch the lives of thousands around the world and most especially now here in the UK, we wanted to outline the steps Bewley Homes is taking to protect the quality of service we deliver to our customers. There are also several revised operational details, as sensible precautionary steps, which are being taken to help ensure the safety of our staff, customers and clients considering the COVID-19 outbreak.
This communication provides a brief overview of the plan developed as we continue to closely monitor the progress of the pandemic and the advice and analysis issued by government, the NHS and the World Health Organisation. Our plans remain subject to daily review and escalation.
Some central head office departments within Bewley Homes are now working from home to ensure the safety and wellbeing of our employees, suppliers and customers. These departments are still contactable through the normal telephone numbers and email addresses. This will better enable us to achieve the social distancing that health authorities believe is so critical to slowing COVID-19’s spread. Sales centres are temporarily closed, whilst our telephone lines remain open each day.
COVID-19 has presented extraordinary challenges that were hard to imagine a few months ago. Please be assured that we are doing everything possible to maintain a level of service you have come to expect from Bewley Homes.
Our Customer Service teams will continue to be on hand during working hours each day by telephone and our out of hours lines also continue to be available. We will of course be requesting full information from customers requesting assistance to determine if there is an immediate need for a visit to be made at this time or if the situation is non urgent, or indeed if there is any risk to anyone attending a home. Contractors will be notified if customers are self-isolating and asked to contact the customer to provide remote support and advice on how to mitigate the emergency. They will also be asked to make a provisional appointment for 14+ days after the self-isolation commenced. This appointment will be confirmed with the customer based on the prevailing advice (currently 14 days self-isolation from when symptoms are felt), at which point the contractor may consider any additional measures that will be necessary.
We thank you for your patience and understanding. Please do take great care in the current conditions and we will do whatever we can at Bewley to assist wherever possible.